At Suparace Responsible Gaming—
Keep the fun, ditch the risk

Responsible gaming is more than following rules — it is a mindset. At Suparace, we believe online gaming is truly enjoyable only when you play consciously, within your limits, and by your own choice. Responsible gaming means keeping gaming as a source of entertainment, not a burden on your life.

Online gaming is growing in popularity across Bangladesh, and with that comes a set of real risks. Suparace is fully committed to keeping you informed and protected. Our responsible gaming program goes beyond policy documents—it's actively built into every layer of our platform.

If you feel that gaming is affecting other important areas of your life — family, work, health, finances — stop now and contact our support team. Suparace is always here for you.

Suparace's responsible gaming program is built on several core pillars. These principles guide every decision we make:

• Transparency: We provide full information on the terms, payout rates, and risks of every game.
• Control: You have full control to set your own gaming limits.
• Prevention: Tools are in place to identify and prevent problems before they escalate.
• Support: Our team is available 24/7 to help in any situation.
• Age Verification: Only users aged 18 and above are permitted to use Suparace.
• Fairness: No one can promise that gaming will never lead to addiction, which is why we are honest and upfront about the risks.

Staying aware of your own gaming habits is essential. Be alert if you notice any of the following signs:

Suparace gives you a range of effective tools to stay in control of your gaming. They are easy to use and accessible at any time:

The most effective way to game responsibly is to set your limits before you start. Follow just a few simple steps to set limits on Suparace:

If you feel you need to step away from gaming entirely, Suparace's self-exclusion program is here for you. It's a voluntary step that lets you close your account for a set period or permanently.

• Self-exclusion takes effect immediately upon activation and cannot be reversed before the period ends.
• No promotional emails or advertisements will be sent during a self-exclusion period.
• Any remaining balance in your account will be kept safe and secure.
• To reactivate your account after the period ends, you will need to contact Support and complete a cooling-off period.
• Do not attempt to open a new account during self-exclusion—this is a violation of our terms.

Suparace strictly prohibits anyone under 18 from using the platform. Age verification is mandatory at registration, and any suspicious account is investigated immediately.

If you are a parent and want to prevent access to gaming sites from your child's device, take the following steps:

• Use parental control software on the device.
• Keep your browser's gaming site blocking feature turned on.
• Keep your Suparace account password out of your children's reach.
• Have open conversations with your child about the risks of online gaming.
• If you see a minor using Suparace, please notify us immediately.

Asking for help takes courage. If you feel gaming is getting out of control, you don't have to face it alone. Suparace's support team is here to assist you with complete confidentiality and no judgment.