Suparace Privacy Policy
– Your data, our responsibility

Welcome to Suparace. Suparace is a trusted online gaming platform in Bangladesh where your privacy and personal data are our top priority. This Privacy Policy explains what information Suparace collects, how that information is used, and the steps we take to keep your personal data secure.

By using the Suparace website or platform, you acknowledge that you have read and agreed to this Privacy Policy. We believe that a clear and transparent privacy policy is the foundation of genuine trust between you and us.

Suparace follows internationally recognised data protection guidelines in shaping its privacy policy. Every user's data on our platform is a responsibility we take seriously.

Suparace collects your information in several ways. Below is a detailed breakdown of what we collect and how:

Suparace collects only the data strictly necessary to operate the platform, meet legal obligations, and provide you with the best possible service. Collecting unnecessary information is against our policy.

Suparace uses the information it collects for the following purposes:

• Account management: Completing registration, verifying login, and securing your account
• Identity Verification (KYC): Verifying your identity and age in compliance with legal requirements
• Financial transactions: Processing deposits, withdrawals, and bonus payments
• Customer Service: Resolving your complaints, questions, and issues
• Platform Improvement: Analysing your usage patterns to improve the quality of our services
• Fraud Prevention: Keeping your account secure by detecting suspicious activity
• Legal compliance: Complying with regulatory guidelines and legal obligations

Suparace does not ordinarily share your personal data with third parties. However, limited information may be shared in the following specific circumstances:

• Payment Processors: Necessary information is shared with authorised mobile banking and payment service providers to process financial transactions
• Regulatory Authorities: Certain information may be disclosed in response to legal obligations or formal requests from government authorities
• Technology Service Providers: Limited data may be shared with authorized technology partners who support platform operations; they are equally bound to uphold the same privacy standards
• Fraud Prevention: Relevant information may be shared with authorized agencies responsible for detecting fraudulent activity

• Suparace never sells your data to advertisers
• Your data is never used for marketing purposes without your consent
• Data is not transferred to unauthorised third parties

Suparace uses industry-leading security technologies to keep your personal data safe. Our security framework includes:

• SSL/TLS encryption: All data transferred between you and our servers is secured with 256-bit SSL encryption
• Data Encryption: Sensitive data stored on our servers is kept in encrypted form
• Two-Factor Authentication (2FA): Option to add an extra layer of security to your account
• Firewall Protection: Advanced firewall and intrusion prevention systems are active at all times
• Regular Security Audits: Our systems are regularly audited by independent security experts
• Access controls: Only authorised staff can access your data, and only when necessary

Suparace uses cookies to enhance your platform experience. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential cookies: Essential for maintaining login sessions and ensuring account security
• Functional Cookies: To remember your preferences such as language and settings
• Analytics Cookies: To understand which parts of the platform are used most, on a fully anonymous basis

You can manage or delete cookies at any time through your browser settings. Please note that disabling certain essential cookies may affect the functionality of some platform features.

You have a number of important rights over your personal data on the Suparace platform:

• Right to Access: You can request a copy of your personal data held by Suparace at any time
• Right to Rectification: You can request corrections if any of your information is inaccurate
• Right to Erasure: You may request deletion of your data under certain circumstances (complete removal may not always be possible where legal obligations apply)
• Right to Restriction of Processing: You may request that the processing of your data be restricted in certain cases
• Right to object: You may object to the use of your data for specific purposes

Suparace retains your personal data only for as long as necessary or legally required. As a general rule:

Once the applicable retention period expires, Suparace securely deletes or anonymizes your data so that you can no longer be identified in any way.

Suparace is intended for users aged 18 and above. We do not knowingly collect or process data from minors. Age verification is in place during the registration process.

If we become aware that a minor's data is present in our system, we will promptly close the account and delete all associated information. Parents and guardians are encouraged to contact us directly in such cases.

Suparace may update this Privacy Policy from time to time. If any significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A notification will be displayed upon logging in to the platform
• The "Last Updated" date at the top of this page will be revised accordingly

Continued use of the platform after any changes take effect will be considered your acceptance of the updated policy. We therefore recommend reviewing this page from time to time.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:

We typically respond to messages within 24–48 hours. For urgent privacy matters, our dedicated team treats them as the highest priority.